Feel free to explore our FAQs and discover valuable insights that will assist you in planning unforgettable journeys for your clients. If you can’t find the answer you’re looking for or require further clarification, our dedicated support team is just a click away. We’re committed to providing prompt and personalized assistance to ensure that your experience with us is nothing short of exceptional.

How do you work?

We usually receive the request by email or webpage of course, and we are always happy to hear from clients by telephone. Once you have answered our initial questions about the clients, hotel taste, budget, special interests, dates, number of people, that is when we get creative and we will send you an outline of what we suggest for your client. Our Customer Service Managers require this information to proceed with your request. Next you can approve or make changes before we finalize your tailored proposal.

How long will it take?

Once we have all your information, we can make and send you the proposal within this week or the next. We always respond within 2 business days to our emails.

How do my clients receive the documents?

First by email after receipt of first and last deposits. Next, upon arrival to their first hotel, they will receive a lovely welcome folder with the most updated version of their itinerary, train or plane tickets, local contact telephones, other tickets (concerts, bullfighting) …restaurant and shopping lists, maps and interesting articles too.

Do you handle train and plane tickets and rental cars?

Yes, always when within a package.

Do you handle villas?

No, although occasionally there are a few high budget ones that we trust, as well as occasional apartments. This is not our strength, but you can ask us. Later we can assist you with touring/transport needs once you have rented the property.

Can we handle your hotel requests?

This is a good question. We are very good at it! Marcy is a graduate of the Cornell University School of Hotel Administration, and half of our team are ex-hoteliers. We focus on few, top hotels and have a particular way of working with them that allows you the best experience. We work with 4* and 5* properties only. The tour always goes most smoothly when everything including the hotel is arranged within the package. Nevertheless, we are happy to arrange your package without hotels. Note: We no longer handle hotel and transfers only requests.

Do you sell spaces in group tours?

No, we create private group tours for private clients.

Do you quote net or gross? In Euros or Dollars?

We usually quote net in euros since it is our most competitive pricing for you, and all our costs are paid in euros. Nevertheless, we are happy to convert euros into a dollars estimate (we do not guarantee the exchange rate) or charge gross whenever requested.

Do you provide breakdowns?

No, we don’t. Our package pricing allows us to include confidential tariffs negotiated with suppliers.

Can I find all of your services online?

No, as our proposals are each tailor-made to your specifications, budget, and special interests, our clients each have a tailored program designed just for them privately.

How can I pay you?

We offer the following payment options: Visa, MasterCard, Amex or bank wire via online Flywire payment link that we send to you.

What is your typical cancellation policy?

FITS – general payment & cancellation policy

400 euro deposit + cost of non refundable services (flight & train tickets, cooking
classes, special event tickets…) To confirm the package within 1 week.

Final payment is due 30 days prior to arrival in lower months, or 45 days prior in peak months
(April, May, June, September, October). Note: No changes are allowed after this point.

Client loses all prepaid deposits. These include prearranged non refundable services
(flight & train tickets, cooking classes, special event tickets…)

Groups are Tailor Made for each request.

How can we reach you?

We have a 24 hr telephone number for clients traveling in Spain, Portugal, France or Morocco. For travel advisors we offer a private 800 # for US and Canada advisors working on bookings. Our office hours are Mon-Fri 10:00 am to 7:00 pm in Madrid (GMT+1).

Do you make restaurant reservations?

Of course. Once your clients’ services are confirmed, we are happy to reserve whatever you need to add. Soccer, opera, bullfights, golf reservations and other events´ tickets are often “just the ticket” for your client.

How far is the airport from the city?

All over Spain and Portugal, 20-30 minutes by taxi.

Can you arrange special amenities?

Yes, in most cases. Valesa can arrange most amenities at most properties. Ask us!

Are there extra fees?

Multiple proposals. We can provide up to 3, and then we require deposit to proceed further.

Last minute requests. Additional services or restaurant requests within 15 days of arrival will carry a rush fee of 25€ for each restaurant reservation, or 50€ for each additional service requested.