FAQs
Feel free to explore our FAQs and discover valuable insights that will assist you in planning unforgettable journeys for your clients. If you can’t find the answer you’re looking for or require further clarification, our dedicated support team is just a click away. We’re committed to providing prompt and personalized assistance to ensure that your experience with us is nothing short of exceptional.
We usually receive the request by email or webpage of course, and we are always happy to hear from clients by telephone. Once you have answered our initial questions about the clients, hotel taste, budget, special interests, dates, number of people, that is when we get creative and we will send you an outline of what we suggest for your client. Our Customer Service Managers require this information to proceed with your request. Next you can approve or make changes before we finalize your tailored proposal.
We respond to initial inquiries within 1-2 business days. Once we have all your information, we can make and send you the proposal within the same week or the following one, depending on arrival dates.
By email and then on arrival to their first hotel where they will receive a lovely welcome folder with the most updated version of their itinerary printed, tickets, local contact telephones, restaurant and shopping lists, maps and interesting articles and more.
Yes, always when booked as part of a package.
No, although occasionally there are a few high budget ones that we trust, as well as occasional apartments. This is not our strength, but you can ask us. Later we can assist you with touring/transport needs once you have rented the property.
This is a good question. We take pride in the hotels that we offer! Marcy is a graduate of the Cornell University School of Hotel Administration, and half of our team are ex- hoteliers. We focus on a few, top hotels and have a particular way of working with them that allows you the best experience. We work with 4* and 5* properties only. The tour always goes most smoothly when everything including the hotel is arranged within the package. Nevertheless, we are happy to arrange your package without hotels. Note: we no longer handle hotel and transfer only requests.
Not usually, since we create private group tours for private clients. Occasionally there are spots available that we can offer in the future. Ask us!
We usually quote net in euros since it is our most competitive pricing for you, and all our costs are paid in euros. Nevertheless, we are happy to convert euros into a USD estimate or charge gross whenever requested.
No. Our package pricing allows us to include confidential tariffs negotiated with suppliers.
No, as our proposals are each tailor-made to your client specifications, budget, and special interests, we design a tailored program just for them privately.
We offer the following payment options: Visa, MasterCard, Amex or bank wire via online Flywire payment link that we send to you.
Group policies are different and so created separately.
Payment:
400 euro deposit + cost of non-refundable tickets for confirmed itinerary.
Final payment is due 60 days prior to arrival.
Cancellation:
All deposits are non-refundable upon receipt.
We have a 24-hour telephone number for clients traveling in Spain, Portugal, France or Morocco. For travel advisors working in the US and Canada, we offer a toll free 800 # during our office hours Mon-Fri 10:00 am to 7:00 pm in Madrid (GMT+1).
Of course. Once your clients’ services are confirmed, we are happy to reserve whatever you need to add. Soccer, opera, bullfights, golf reservations and other events´ tickets are often “just the ticket” for your client, as well as their restaurant meal.
In all of our destinations, the airport is typically 20-30 min away by taxi.
Yes, in most cases Valesa can arrange amenities at most properties. Just ask us!
For multiple proposals: we can provide up to 3 before we require first deposit to proceed further.
Last minute requests: additional services requested within 15 days of arrival will carry a rush fee. We charge 25€ for each restaurant reservation or 50€ for each additional service requested.